FAQ
Wander No More: We’ve Got the Answers You Seek
Orders & Shipping
Can I change or cancel my order?
Once your order is placed, it’s like eating your favorite trail snack—you can’t really take it back! Generally, we can’t make changes or cancel orders after they’ve been submitted.
But if you catch us early—like, before we’ve devoured our own trail snacks—we’ll do our best to help! Reach out fast, and we’ll see what we can do.
What is your Shipping Policy?
We’re fast on the trail and even faster with shipping! Orders usually ship within 2-5 business days (excluding weekends and holidays). Once your package hits the trail, you’ll get a tracking number to keep tabs on its journey to you.
Currently, we only ship within the USA—so no international adventures just yet.
Expect your order to arrive in 3-10 business days after placing your order - depending on where you are.
Check out our Shipping Policy for more details.
How much does Shipping cost?
Please check your Shipping policy for more info.
How long will it take for my order to be dispatched?
Our standard dispatch time is 2-5 business days, but sometimes the trail gets a little rocky! Once your order’s packed up and ready, you’ll get a notification with shipping and tracking info so you can follow its adventure.
If things take a bit longer (maybe our packing team had one too many trail snacks), we’ll keep you posted. But don’t worry, your gear will be on its way soon enough!
Please check our Shipping policy for more info.
Returns & Exchanges
What is your return/exchange policy?
We’ve got your back (literally, with our shirts) for 30 days after purchase! If something goes wrong during that time, you can return it for a refund or exchange—no questions asked (okay, maybe a few friendly ones).
Here’s the fine print:
- Items must come from summitsoul.co (because, obviously).
- They need to be in their original condition—unworn, unwashed, and with tags still attached (basically, not trail-tested yet).
If you send us a well-loved shirt that’s already been on a few adventures, you might get a partial refund as store credit. Hey, fair’s fair!
Oops, Wrong Size?
No worries—it happens to the best of us! Just email us at summitsoulbrand@gmail.com with your order number, and we’ll help you exchange it for the right size. Adventure-ready gear, guaranteed!
What if my product has an issue?
Oh no! We’re sorry your shirt didn’t summit perfection. Here’s what to do:
- Snap a pic: Take clear photos of the issue—whether it’s a misprint, damage, or a defect.
- Reach out: Email us at summitsoulbrand@gmail.com with your photos and order number.
- Let us fix it: Once approved, we’ll replace the item or process a refund faster than you can say, “Trail-ready again!”
We’re all about quality, so rest assured we’ll make it right.
How do I make a return/exchange?
It’s easy—like finding the trailhead on a sunny day! Just follow these steps:
- Pack it up: Make sure the item is unworn and in its original condition.
- Reach out: Email us at summitsoulbrand@gmail.com with your order number and reason for the return/exchange.
- Follow the guide: We’ll send you detailed instructions (no compass needed).
Once we’ve received and inspected your return, we’ll process the exchange or refund faster than you can say, “Where’s my trail mix?”
Refund & Replacement processing time
Refunds: If your shirt’s got a misprint, damage, or defect, no worries—we’ve got your back! Once we approve the claim, we’ll process your refund faster than Aiko can chase a squirrel, and it’ll be back in your original payment method within 10 business days - usually a lot faster.
Replacement: Our standard dispatch time is 2-7 business days—that’s how long it takes us to get it packed up and ready to go, plus shipping time. For more info, check out our shipping policy (it’s as clear as a trail map).
Now, we all know banks and credit card companies can be a little slow—so don’t panic if it takes them a bit longer to post the refund!
If it’s been more than 15 business days and you’re still waiting, don’t hesitate to contact us at summitsoulbrand@gmail.com. We’ll make sure to chase down the refund like it’s the last piece of trail mix!
Products
What size should I get?
Our tees feature a modern classic unisex fit, designed for on-the-move comfort. For women with bigger breasts, we recommend sizing up for the best fit.
Check out our size chart on the product page to find your perfect fit.
Still unsure? Shoot us an email at summitsoulbrand@gmail.com, and we’ll help you pick the size that’s trail-ready for your adventures!
What are our T-shirts made of?
Our shirts are made from high-quality, soft, and durable fabrics—perfect for all day wear or lounging at camp. We’re all about comfort and sustainability, and here’s the breakdown:
- Made with 100% soft ring-spun cotton for that oh-so-comfy feel
- Taped neck and shoulders for extra comfort and durability
- Modern classic fit with a seamless body for all-day wear
- High-performing recycled tear-away label (because itchy tags are a no-go!)
- Made with OEKO-TEX certified low-impact dyes to be kind to the planet
- Gildan partners with Better Cotton to support sustainable cotton farming worldwide
- Reducing plastic waste: no polybags except for the color White
For specific details about a product just ask us. We love talking gear.
Crafted with Respect for the People & Planet
Our shirts are proudly made by Gildan, a leading manufacturer that takes sustainability and ethical practices seriously. They’re committed to:
- Respect for People: Treating everyone with dignity by providing rewarding, safe, and healthy work environments.
- Respect for the Environment: Manufacturing clothes with an environmentally conscious approach, carefully managing water, energy, and resources.
- Respect for Circularity: Finding creative ways to reduce, reuse, recycle, and recover waste, keeping as much out of landfills as possible.
Gildan also partners with Better Cotton to improve cotton farming globally and uses OEKO-TEX certified low-impact dyes, ensuring a minimal environmental footprint.
We love that they’re focused on making better, more sustainable apparel.
How are our T-Shirts made?
See yourself and check out this video.
Is that smell or discoloration normal?
Yep, your shirt might have a slight “vinegar-like” scent when it first arrives. No, it’s not from a hike snack gone wrong! It’s just the direct-to-garment printing process doing its thing. Don’t worry, though—the scent will vanish after your first wash, just like that trail dust you’ve been carrying around.
As for any discoloration or off-white residue, it’s no biggie! It’s just the water-soluble ink doing its job, and it’ll wash right out, leaving your shirt looking fresh and trail-ready.
Still Have Questions? Let’s Chat!
If you didn’t find what you’re looking for, don’t worry - we’ve got the map! Drop us a message, and we will point you in the right direction.